Old Client Requests and How to Handle Them

Ever had a client contact you after a long period of inactivity, asking if you could retrieve and send an old file? How long do you keep your old client files? Should you charge to pull a file out of the archives if it’s been longer than a year? Is there a need for specific language to be in our contracts to cover our butts on this topic? Jessica and Dan discuss these and other related topics in today’s episode.